Start remote support
So we can help you directly on your screen, we use the program RustDesk in a version customised for us. Please only download it if you're currently on the phone with an F2N IT team member or have been asked to.
Download the program
Customised support client from F2N IT Solutions. No installation is needed – just open the file after downloading.
How remote support works
Download the program
Click the button above for your operating system, then open the file.
Share the ID and password
The program shows you an ID and a password. Give both to our team member on the phone.
Confirm the connection
The connection is only made once you confirm it. You watch the whole time and can cancel at any moment.
Your security
Without the connection details the program shows you, nobody can access your computer. That applies to us too.
- The connection only happens if you actively share the ID and password.
- You confirm access before it begins.
- You watch every step on your screen.
- You can end the session at any time by closing the program.
- After closing it, nothing keeps running in the background.
If you're unsure whether a call really is from us: hang up and call us back on +49 871 206 5841-0. We won't take it personally – quite the opposite.
Can't reach us?
Our service hours are Monday to Thursday, 8:00 am to 5:00 pm, and Friday, 8:00 am to 1:00 pm. Outside these hours, write to us – we pick up your message the next business day.